We are sorry that you did not receive your order on the estimated date at the time of making your purchase. This approximate date is met in most cases, but there are occasions when for reasons beyond our control, your order could be delayed.

If your order has not been shipped

You can request the cancellation of your order from "My account / My orders" at no cost to you.

If your order has already been shipped

You can see the status of your order from "My account / My orders".
In "My account / My orders" You can find a link to track your order from the moment it leaves our facilities.
With this link you will be able to know at all times where your order is and in some cases, an estimate of the delivery date. Once your order has been sent, it is not possible to cancel it or expedite the delivery date since the package is already in the hands of the carrier. If you receive your order too late, you can request a return.